🟡 1. Return Eligibility

We accept returns only under the following conditions:

• Product is damaged during transit
• Wrong product delivered
• Manufacturing defect

👉 Return request must be raised within 48 hours of delivery

🟡 2. Non-Returnable Items

• Used or installed products
• Custom or special order items
• Minor variations in color/design (due to lighting/photography)

🟡 3. Return Process

1. Contact us via WhatsApp or email
2. Share:
   • Order details
   • Product images/videos
3. Our team will verify and approve the return

🟡 4. Refund Policy

• Once approved, refunds will be processed within 5–7 working days
• Refund will be issued to the original payment method

🟡 5. Replacement Policy

• In case of damaged/defective products, we offer replacement instead of refund wherever possible
• Replacement will be shipped after verification

🟡 6. Shipping Charges

• If the issue is from our side → we cover shipping
• If return is customer-initiated (non-defective) → shipping charges apply

🟡 7. Important Notes

• Ensure proper unboxing video for damage claims
• Keep original packaging intact for returns
• Claims without proof may not be accepted

🟡 8. Contact for Returns

📧 support@adlights.in
📞 +91 93694 10986